[Clawed Back] American Express Allowing Guest Access To Centurion Lounges For Some Cardholders


Update 5/26/23: American Express has sent out the following e-mail:

Due to an internal error, we incorrectly notified you via email on April 23, 2023, that you unlocked complimentary guest access to The Centurion Lounge® for up to two guests per visit through 1/31/2024. While you continue to have access to The Centurion Lounge with your Business Platinum Card, complimentary guest access through 1/31/2024 required an annual spend of $75,000 on eligible purchases between January 1, 2022 and December 31, 2022, which you did not meet. We sincerely apologize for any confusion this error may have caused.

To make things right, we’re granting complimentary guest access for up to two guests as an exception for lounge visits made between April 23, 2023 and June 7, 2023. If for some reason complimentary access is denied and you pay a guest access fee, we’ll credit the transaction. You’ll see the credit reflected on an upcoming billing statement.

Hat tip to changmander

Original post: American Express recently introduced a rule where Platinum cardholders no longer received free guest access to Centurion lounges. American Express has now sent out an e-mail to some cardholders stating the following:

In appreciation for being a valued American Express® Platinum Card Member, your account is now eligible to enjoy complimentary guest access for up to two guests for no fee each time you visit The Centurion Lounge through 1/31/2024, subject to space availability.

It’s important to note that these cardholders have not spent the $75,000 required to get guest access back, so it’s unclear why they have been targeted for free guest access.

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