Delta To Ban Loyalty Program Members That Are Abusive Towards Staff

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Delta has updated it’s SkyMiles program rules and there is now a provision that allows them to ban members that are abusive towards staff. The new language states:

Delta may terminate your SkyMiles membership, including any Medallion Status, on the basis of documented abusive behavior.

Abusive behavior means behavior that is directed at a Delta Employee or ambassador, during travel or interactions with Delta’s Reservations or Customer Care personnel, where the passenger’s conduct is disorderly, abusive or violent, including without limitation:

  1. Personal threats toward a Delta employee or ambassador;
  2. Excessive/repeated obscene or profane language directed toward a Delta employee or ambassador;
  3. Insults or slurs directed toward a Delta employee or ambassador; or
  4. Intentional destruction of Delta property.

Earlier this year Delta threatened passengers with lifetime bans for similar behavior so it’s not a big surprise to see this change in the mileage terms. Hopefully this results in a reduction of this sort of behavior from happening.

Hat tip to OMaaT





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